Redback Boots Q & A
Where is Redback based?
Redback is based in Sydney, Australia. We are the official UK distributors for Redback boots and we are based in Kent, England.
Where are Redback boots made?
Redback boots are designed and manufactured in the Redback factory in Sydney, Australia ensuring the highest manufacturing standards.
Where can I buy Redback boots?
Redback boots can be purchased from our official UK website bushgear.co.uk alternatively you can use our interactive map to see a list of our official UK retailers here:
How do I track my order?
We predominantly use Royal Mail as our delivery partner (although we may use other couriers from time to time). We email your tracking code once we dispatch your order. This code can be entered on the official Royal Mail tracking page here:
We use a 24 hour tracked service. If you order before 1pm Mondays through Thursdays, you should receive your order on the next working day. Orders placed after 1 pm on Friday and orders placed at the weekend will be sent out on Monday for delivery on Tuesday. We do not send out orders on Saturdays or Sundays.
Read our extended Returns and Warranty policy here.
Can I edit or cancel my order?
You are welcome to amend or cancel your order before we have dispatched it. However, once your order has been sent out, you will need to send the item(s) back to us if you would like to cancel or change what you have ordered.
Who do I contact regarding my online order?
You are welcome to get in touch with us via telephone on 01795 53 43 43. Alternatively, you can email us at sales@bushgear.co.uk
Are Redback boots non marking?
All our boots are non-marking apart from the Whistler style boot. The rest of our boots feature a clear, non-marking TPU sole but please do test a surface first if this is going to be a major concern.
When will my size be back in stock?
We receive regular deliveries from Redback, Australia. The best way to keep up to date is to sign up for one of our back in stock notifications. To do this, please go to the product page you are interested in, select your appropriate size. If out of stock, you will be asked to provide your email address so we can send you a notification one the style and size is back in stock.
Is shipping free?
UK shipping is included in the displayed price. For international orders you will be charged for shipping and you will be informed of the shipping cost at checkout.
Can I return items without proof of purchase?
If you have purchased the boots from us directly, we can search our customer database for your order and should be able to provide you support. However, if you made the purchase from one of our official UK retailers, you will need to get in touch with them directly. We do not deal with returns or warranties from third parties.
How long do Redback boots last?
This will depend on a number of factors including how often the boots will be worn, what environment they are being worn in, what will the boots be exposed to and how often the boots are cleaned and treated. We have customers with boots lasting 8+ years with good treatment. On average, we expect our boots to last between 2-7 years. Leather is a natural product and needs to be cared for accordingly. You can see our Redback boot care guides here:
How to care for your leather boots.
How to care for your suede boots.
Are Redback boots waterproof?
Our boots are not waterproof. Keeping them properly waxed will minimise water penetration/ingress but the boots are not lined with a waterproof membrane and are not classified as waterproof.