We at Bushgear do our upmost to ensure a fast, efficient service to our customers:
1) UK working day orders made before 1pm are normally dispatched on the same day and delivered on the following working day (this does not include week ends). Although we aim for next day delivery and always use a next working day delivery service, sometimes this is not possible due to problems with our chosen delivery companies. You may have to wait up to 3 working days. Please do wait at least 3 working days before contacting us regarding non-delivery of an item. 99.99% of our orders are delivered within this timeframe.
2) For UK orders, delivery is free except for some of our largest items. We will contact you if this is the case. For returns, please read our "Returns" policy here.
3) For overseas orders - we try and get your order to you within 5-14 working days, depending on your geographical location. You can usually follow the progress of your order by use of the tracking number we provide. You will need to go to the appropriate delivery company website and enter your tracking number.
4) Customs charges and taxes - it is the buyer's responsibility to be aware of any customs charges or additional costs that may be incurred on attempt of delivery. We aim to be as transparent as possible! Non UK orders may or may not be subject to additional charges in your country! If you are unsure, please check with your local authority.
5) Problems with delivery of your order - we will always do our upmost to get your order to you as quickly as possible and to address any problems you may have.