If you have ordered the wrong colour, style or size, we are happy to exchange it for the one you would like. We will also offer a refund if required (please note refunds are at our discretion).
You can return your order to us in its original packaging, and original condition within 14 days* of the item being delivered. For efficient processing of returns, ensure the product is not damaged, not been worn outside and is unmarked, with the box in a saleable condition/tags intact (if applicable). Boot boxes should be packaged within another suitable cardboard box to prevent damage to the box during transit.
Please include your original order invoice and highlight the items being returned and details of required service (exchange size/style etc. or refund). Without these details we cannot provide a refund or exchange.
We recommend returns are sent via a tracked service. It is the customer’s responsibility to ensure the return reaches us.
Unless a product has been confirmed as faulty or there is an error in the order processing then returns are at the cost of the customer.
Please note that we cannot accept returns on items that have been amended.
For items sent via the pallet network it is the responsibility of the customer to re-package appropriately on a pallet and arrange the courier for return.
Any damage to returned products caused by insufficient packaging may mean that a refund/exchange cannot be given.
For exchanges where we do not have stock of the replacement item we will make contact to offer alternative options.
*For Christmas orders we will extend our returns period until the end of January.
Please inform us if you have any issues with your order as soon as it is delivered by emailing firstname.lastname@example.org and providing your order number and name.
Our returns address is:
Unit 8 Jubilee Way