Customer satisfaction is our top priority. We are confident that you will enjoy the goods purchased from and we strive to make every transaction a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any purchase within 14 days of the shipment date. To streamline your return, we ask that you note the following:
The product must be in new, unused, and unworn condition with all original packaging materials, unused warranty cards, and instruction booklets. If the product you're returning included a special offer, the additional item(s) must also be returned, or you may choose to have the cost subtracted from your refund. A return may void a multiple purchase discount.
Please give us details why you are returning the goods. We value your comments.
All refunds will be credited with the full purchase price, and will be made in the same manner as the original purchase.
Returns must be sent prepaid and insured for the full price by a trackable carrier such as Post Office Recorded delivery, Parcelforce, DPD or Collect+ to:
Tradewinds Outdoor Ltd,
Unit 8, Jubilee Way
Please note that special orders have no return policy. New and unused means that there are no marks on the item or any wear on the tags (such as the hologram or shipping tags) or the case. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
Bushgear.co.uk is not responsible for any item that is not returned according to our instructions above. Please discuss any additional questions you may have with a customer service representative.
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